Our medical and care staff make every effort to ensure that you will feel satisfied with your hospital stay. Your suggestions, criticism and recommendations will help us to continue to improve the standard of care we give to our patients.
If you have any words of praise or complaint, please use the letterboxes provided for patient surveys, which can be found hanging on the walls of the wards. You may also contact Barbara Rossbach directly; she is the central contact person for all suggestions and criticism. Her phone number is +49 341 - 97 14023, or she can be contacted by E-mail at Beschwerdemanagement@uniklinik-leipzig.de.
Ombudsman
Patients at University of Leipzig Medical Center have their own independent advocate: an ombudsman whom they can approach with their concerns, namely Prof. Dr. Georg Freiherr von Salis-Soglio. An ombudsman acts as a go-between when patients, family members and medical staff come into conflict or have problems communicating with one another, and these problems prove difficult or impossible for the staff in the complaints office to resolve.
Prof. von Salis-Soglio can be contacted and asked to intervene via the complaints office of the UKL:
+49 341 - 97 14023
Beschwerdemanagement@uniklinik-leipzig.de
