Important information

If you are not sure whether the emergency is potentially life-threatening, call the ambulance service on 112.
An on-call service provided by the Association of Statutory Health Physicians (so-called urgent home visit service) is available on 116 117.

If you can come to the Emergency Department on your own or with the help of a third party, please bring, if possible, your identity card or passport, the chip card for your health insurance, any medications taken and existing first aid passes or allergy passes.

​When you arrive at the Emergency Department, you will be registered in our computer system. For this purpose, please have your referral and your health insurance card ready. After registration you will be allocated a treatment room or you will be asked to take a seat in the waiting room.

Patients with urgent and serious conditions will be taken to a treatment room immediately and in this case the registration formalities will take place afterwards.

The Emergency Department coordinator - as the initial contact in the Emergency Department - will perform the initial assessment, determine the treatment priority and is the contact person for the rescue services. He has the following important duties:

• Perform the initial assessment for fast treatment of Emergency Department patients
• Coordination of bed occupancy for patients from the Emergency Department in cooperation with the wards and the observation and intensive care units with beds
• Cooperation with the administrative support
• Cooperation with external care organisations (e.g. rescue coordination centre, hospitals, rescue services, medical practices)

​All patients who arrive on their own in the Emergency Department of University of Leipzig Medical Center will be examined by an Emergency Department coordinator as part of the initial contact. Based on the vital signs recorded and findings made, the initial assessment of the patient is conducted in a standardised manner. This should improve processes, reduce waiting times and increase patient satisfaction.

The order of treatment urgency is to be interpreted as follows. Based on the ailments expressed and symptoms displayed by the patient when he arrived at Emergency Department , there will be no additional risk for the patient if he has to wait the predefined waiting times to see a doctor for the first time.

The initial assessment results in the order of treatment being decided in a standardised manner. This means that ambulant patients will be treated based on the urgency of their condition and predefined time standards. Please understand that the order in which patients are treated is not based on when they arrive at A&E, but on the urgency of the condition / injury.

​Patients with conditions / injuries of differing levels of severity often arrive or are delivered by the ambulance service at the same time. The order in which the patients are treated is not based on the order in which they arrive, but based on the following principle: “The more serious a patient’s condition or injury, the faster the medical treatment has to take place!”

The order is decided by the Emergency Department coordinator in the initial assessment. It is therefore possible that a patient who arrives in the Emergency Department after you is treated before you. In such cases we ask for your understanding and patience, but we will of course always try to keep your waiting time as short as possible.

​Before you are seen by the doctor, a blood sample will be taken for analysis in the laboratory and often an ECG will be recorded as well.

As soon as you are allocated a treatment room, a member of the nursing staff will connect you to the observation monitor. Next you will be questioned and examined by an Emergency Department doctor and undergo further tests (e.g. ultrasonic, X-ray, CAT scan etc.). You will be informed of all steps and measures.

When the further tests have been completed and the laboratory results are available, the doctor will discuss the further course of action with you.

​Depending on the severity of the condition / injury, the doctor will recommend inpatient treatment so that you can be admitted directly from the Emergency Department as an inpatient to a clinic / department of the university hospital.

If your condition makes outpatient treatment possible, or if no further treatment is necessary, you will be released and sent home after the final review and handed the test results and a written report to give your GP.

In any case the Emergency Department team wishes you a fast recovery and hopes that you get well soon.